JONTHERIS Returns Policy

Overview

At JONTHERIS, we are committed to providing exceptional customer satisfaction. Our Returns Policy is designed to facilitate a hassle-free return process, ensuring our customers have a positive shopping experience.

Eligibility for Returns

To qualify for a return, customers must adhere to the following criteria:

• The return must be initiated within 30 days of purchase.
• Items must be in their original condition, unworn, unwashed, and with all tags intact.
• Original proof of purchase is required for all returns.

Non-Returnable Items

Certain items are non-returnable for health and safety reasons. These include:

• Personal care products
• Underwear and lingerie
• Gift cards

Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging, including all parts and accessories.
3. Clearly label the package with your RMA number and send it to our return address provided by our support team.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days, and a credit will automatically be applied to your original method of payment.

Contact Us

For further questions, please contact us at [email protected] or call us at (123) 456-7890 during business hours.